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Placing An Order
By placing an order with us we will expect that you have read, understood and agreed to these Terms and Conditions. If you have any questions regarding any aspect of these terms, please contact us before placing an order by email and we will get back to you. It is our policy to deliver the product to you free of shipping charges and the item will be professionally wrapped to protect the rug during the shipping process.
Receipt Of Order Confirmation
You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact us , so that we may investigate and confirm that your order has been placed successfully. We will attempt to ship your product within two business days.
All of our rugs are either hand knotted or hand woven and can vary in size by up to a few inches in width or length from the size shown. We take every care to ensure that the description and specification of our products are correct. However, descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.
Additionally coloration and design may vary slightly as well. This is part of the nature of handmade rugs. By placing an order via this website, you confirm your understanding and acceptance of this. If you require a rug of a specific size, please contact us either by phone or by email.
Free ground shipping via FedEx or UPS; all shipments must be signed for. Expedited shipping is available at an additional cost.
Please be assured that your items will ship out within 3-5 business days of purchase. We cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. FedEx and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 631-868-7187 for charges.
We stand behind all the products we sell and we love every single one of them, however, if you are not completely satisfied with your purchase you may return it to us under the following conditions. We will be happy to offer you an exchange or refund within 30 days of your receipt provided that the products are returned in original condition, and with the original tags and packaging. Absolutely no returns will be accepted without a return authorization or after 30 days. Please email us to obtain a return authorization, our customer care specialist will issue a return authorization number and request a pick up from our 3rd party shipper. The return shipping charges includes a restocking fee (the greater of: $50 or 5% of your purchase price) which will be deducted from your credit card refund.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.